Feedback conversations are critical to the health of organizations, and yet conducting these types of interactions is one of the most challenging aspects of leadership. Few leaders do it well and some hardly do it at all. In most organizations there is an urgent need for more feedback: feedback that recognizes excellence, builds on potential, and addresses lack of performance. This one-day program will explore the full range of feedback conversations, including those with positive, corrective, and developmental focuses.
- Three types of feedback conversations are defined
- Integrating corrective or developmental feedback into a leadership conversation
- Handling defensive reactions
- Receiving difficult feedback
The learning objective for this one-day program will be to learn how to integrate feedback into a leadership conversation and explore the full range of feedback conversations, including those with a positive, corrective, and developmental focuses.
Leaders at all levels, human resources and training professionals, project and team leaders, and anyone who works with people and who wants to improve their skills at providing constructive feedback.