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    • Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey
    Customize Your Learning Journey

    Class and Course
    1. NExT
    2. Health Safety and Environment (HSE)
    3. Human Error Management (Behavior Based Safety)

    Human Error Management (Behavior Based Safety)

    • Skill
    • 5 Days
    • Remote Instructor Led SeriesRemote Instructor Led Series
    Course Description
    •  Many successful companies have change initiatives that start small. With key people bringing proven change management practices to the organization through rigorous training.
    • Whatever programs you choose, you're building your skillset while helping your organization adapt to new changes, improve company culture, and achieve better project results.
    • Error management is about managing the manageable: Situations and even systems are manageable if we are mindful.  There are many different types of human factors problems that occur at different levels of the organization and require different management techniques.
    • We make mistakes, and what can be done to minimize future errors? This program will prepare attendees to effectively analyze errors based on a better understanding of why the errors were made and be able to implement effective prevention methods to significantly reduce future mistakes. 
    By the end of the program participants will be able to:
    • Ensure your staff understands the importance of human performance and human factors issues
    • Understand human error within the context of significant rail safety incident investigations.
    • Ensure your staff takes personal responsibility for organizational safety
    • Enhance your staff’s contribution to your Error Management program
    • Reduce costs, rework, and wastage through the generation of ideas to improve efficiency by the people who actually do the job
    Upon completion of this course, you will be able to:
    • Understand the evolution of human factors, their current scope, and how they may contribute to addressing future safety challenges
    • Incorporate practical proactive error management strategies
    • Address human performance limitations that impact effective decision-making and increase the probability of error occurrence
    • Identify social and group influences that shape human performance
    • Adopt a systematic human factors analysis method for incident investigations to better identify errors and error-producing conditions

    • Pre test
    Introduction
    • Welcome and get together
    • Pre-assessment
    • Current Issues
    • Program Objectives
    • Definitions
    The Organizational
    • Overview of the organization infrastructure
    • Organizational pyramid and roles
    Communication
    • Importance of communication skills
    • Human Needs
    • Functions
    • Process & Methods
    • Barriers & overcoming
    • Organization communication
    Human Error Management
    • Defining human error
    • Types of human error
    • Some examples
    • The steps in the human error management process
    Manager & Leader
    • Overview of the responsibilities
    • The difference between leader & manager
    • The importance of leadership
    • Leadership theories
    • Leadership Styles
    Management Skills Overview
    • Time Management
    • Presentation Skills
    • Delegation
    • Coaching Skills
    • Negotiation Skills
    • Stress Management
    • Problem Solving
    Motivation Skills
    • Definition
    • Intrinsic & Extrinsic Motivation

    • Motivational Cycle

    • Motivation Tools
    • Employee Motivation
    • Motivation in Organizations
    • Day End
    • Learned Lessons
    Group discussion & Quiz

    The Change

    • Introduction
    • Reasons for Change
    • The Culture Iceberg
    • Origins of Change Management
    • Change Style Indicators
    • Concepts of Change Management
    • Change Components
    • The change curve
    • Lewin´s Change Theory
    • Chin & Benne´s “Effecting Changes in Human System”
    • Bullock and Batten’s Phases of Planned Change
    • Beckhard and Harris change formula
    • ADKAR Model: What Is It and How To Use It?
    • 7-S Model
    The Change Process
    • Initiating a Top-Down Change
    • Initiating a Bottom-Up Change
    • Responsibility for managing change
    • Change management process
    • Kotter Model Steps to Change
    • Day End
    • Learned Lessons
    Group discussion & Quiz


    Human & Change

    • Overview
    • Reasons for Resistance
    • Change challenges
    • Methods to overcome challenges
    DiSC Personality Profiles
    • The 4 disc personality types
    • The most common disc personality type
    • DISC personality traits
    CSI and the Transition Process
    • Ryan & Deci Self Determination Theory
    • Classical Conditioning. Ivan Pavlov
    • Overview
    • The 3 stages of classical conditioning
    • The classical conditioning theory
    • The 4 principles of classical conditioning
    • Examples in everyday life
    • Day End
    • Learned Lessons
    Group discussion & Quiz

    Managing Transitions

    • Overview
    • Emotions drive people
    • Managing the people affected by change
    • Reaction to change
    • Managing individual change via proactively method
    • Method to manage transitions
    • Transition management process
    • The steps of transition
    • Handling transitions in the workplace
    John Fisher’s Transition Process
    • Bridges' Transition Model
    • Guiding People Through
    • Key Points
    • Day End
    • Learned Lessons
    Group discussion & Quiz

    Strategies for Managing Personal Change

    • The common strategies
    • The 5 key elements of successful change management
    • Developing a change management strategy
    • The most difficult part of change management
    • An example of change management
    Implementing the change
    • Roles, Rules and responsibilities
    • The tools (Brainstorming, Pareto & Prioritization Matrix)
    • Creating action plan
    • The of a facilitator of change
    • Create sponsorship, ownership, and involvement in change efforts
    • Developing the best change team 
    • Building a culture that inspires action and resourcefulness
    • Creating and sustain a performance record 
    • Change Management Best Practices
    • Day End
    • Learned Lessons
    Post Test

    • Managers and especially those who must lead a transition in a changing business environment.
    • Operations and Engineering Senior Managers
    • Team Leaders and Supervisors
    • Human Resource Managers
    • HSE Managers
    • Investigators and Auditors
    • Quality, risk, compliance, and assurance managers
    • Quality Control/Assurance Staff
    • Supply Chain Management
    • Technical Support Staff
    • Procurement Staff. 
    The Organizational
    • Overview of the organization's infrastructure
    • Organizational Pyramid and Roles
    Communication
    • Importance of communication skills
    • Human Needs
    • Functions
    • Process & Methods
    • Barriers & overcoming
    • Organization communication
    Human Error Management
    • Defining human error
    • Types of human error
    • Some examples
    • The steps in the human error management process
    Manager & Leader
    • Overview of the responsibilities
    • The difference between a leader & manager
    • The importance of leadership
    • Leadership theories
    • Leadership Styles
    Management Skills Overview
    • Time Management
    • Presentation Skills
    • Delegation
    • Coaching Skills
    • Negotiation Skills
    • Stress Management
    • Problem-Solving
    Motivation Skills
    • Intrinsic & Extrinsic Motivation
    • Motivational Cycle
    • Motivation Tools
    • Employee Motivation
    • Motivation in Organizations
    The Change
    • Reasons for Change
    • The Culture Iceberg
    • Origins of Change Management
    • Change Style Indicators
    • Concepts of Change Management
    • Change Components
    • The change curve
    • Lewin´s Change Theory
    • Chin & Benne´s “Effecting Changes in Human System”
    • Bullock and Batten’s Phases of Planned Change
    • Beckhard and Harris changed the formula
    • ADKAR Model: What Is It and How To Use It?
    • 7-S Model
    The Change Process
    • Initiating a Top-Down Change
    • Initiating a Bottom-Up Change
    • Responsibility for managing change
    • Change management process
    • Kotter Model Steps to Change
    Human & Change
    • Reasons for Resistance
    • Change challenges
    • Methods to overcome challenges
    DiSC Personality Profiles
    • The 4 disc personality types
    • The most common disc personality type
    • DISC personality traits
    CSI and the Transition Process
    • Ryan & Deci Self Determination Theory
    • Classical Conditioning. Ivan Pavlov
    • The 3 stages of classical conditioning
    • The classical conditioning theory
    • The 4 principles of classical conditioning
    • Examples in everyday life
    Managing Transitions
    • Emotions drive people
    • Managing the people affected by the change
    • Reaction to change
    • Managing individual change via the proactive method
    • Method to manage transitions
    • Transition management process
    • The steps of transition
    • Handling transitions in the workplace
    • John Fisher’s Transition Process
    • Bridges' Transition Model
    • Guiding People Through
    • Key Points
    Strategies for Managing Personal Change
    • The common strategies
    • The 5 key elements of successful change management
    • Developing a change management strategy
    • The most difficult part of change management
    • An example of change management
    Implementing the change
    • Roles, Rules and Responsibilities
    • The tools (Brainstorming, Pareto & Prioritization Matrix)
    • Creating action plan
    • The of facilitator of change
    • Create sponsorship, ownership, and involvement in change efforts
    • Developing the best change team 
    • Building a culture that inspires action and resourcefulness

    Management Experience



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