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Oil & Gas Training
and Competency Development
Competency Management system SLB NEXT

Managing Service Contractor Quality: API Q2

The Course prepares the student to recognize the value of Management Systems, the use of a Qulaity Management System to manage Contractors, and how to participate in the assessment of a Contractor using the API Q2 Management System.

Day 1
  • Course, Class, and Personal Introductions
  • Macondo: A Failure of Quality Management
    • The Basis for API’s QMS.
    • How was Macondo a Quality Failure?
    • How does a QMS Prevent the Next Macondo?
  • Why have a Management S
    • Apple vs. Oranges: The Operator’s Perspective on Service Contractor Consistency
    • The Evolution of a Management System
  • What is a Management System?
  • How does a Management System Work?
  • Examples and Scenarios in Support of Management System Approach to Contractor Risk Control.
Day 2
  • API Q2 Specification History & Overview
    • Q2's layout and terminology / definitions / abbreviations, as well as their application
    • Normative references
  • Service Quality Plans
  • The "Process Approach" to Quality Management
  • Quality Objectives
  • Management, Leadership, Accountability & Responsibility
    • The RACI Chart
  • Competency Management & Requirements
    • Competency Vs. Training
    • Blooms Taxonomy
  • Document Control
Day 3
  • Risk Assessment & Management
  • Service Design
  • Business Continuity, Emergency & Crisis Management
    • Contingency Planning
  • Calibration, Precision, Accuracy
    • Minimum Test Pressure
  • Management of change (MOC)
  • Customer Satisfaction Process
  • KPIs & Critical Success Factors
  • Audits / Assessments / Inspections
    • Internal audits
  • Not Just for Accident Investigations: Corrective Action and Root Cause Analysis
Day 4
  • The Fundamentals & Principles of Auditing
  • Ethics and Standards of Conduct for Auditors
    • Evidence-Based Approach: Best for Everyone
  • Audit Programs
    • ISO Auditing Program Guidance
    • Pre-Audit/Pre-Inspection Activities / Familiarization
  • Audit Protocols, Inspection Checklists, Assessment Tools
    • How to use API Q2 as an Instrument
    • Use of Document & Record Verification
  • Interviewing Skills Workshop
    • Informal Interviewing vs. Formal Management System Auditing
Day 5
  • Data Analysis & Findings
  • Reporting & Communication of Findings Across Company Boundaries
  • Remedial Actions and Follow-up
  • API QMS Context Examples and Role Plays.
Learning activity mix

Oil & Gas E&P Company Field Supervisory staff.

Basic field experience and fundamental understanding of the oil & gas sector.

Currently there are no scheduled classes for this course.

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