Selecting the Right People
- Competencies in a job
- Asking the right questions
- Qualifying candidates
The participants will be able to develop skill in uncovering competencies beyond basic job qualifications and will be taught how to ask probing questions needed for a good hire. Developing telephone screening techniques to pre-qualify candidates, practicing the steps of an interview, and conducting reference checks will also be covered.
Coaching and Counseling for Performance
- A model for coaching
- Coaching techniques and tips
- Performance feedback model
The participants will learn to be able to improve their ability to coach on-the-job and understand the basic coaching model. Developing coaching feedback techniques, handling volatile situations while constructively using proven performance feedback models, and practicing a performance improvement conference will all be covered.
Influencing Through Negotiation
- Basic techniques of negotiation
- The art of win-win collaboration
The participants will be able to identify the benefits of good negotiation skills and demonstrate basic techniques of effective negotiation. They will learn approaches to being more assertive, without being seen as an aggressor and how to perfect the art of the “win-win” or collaboration outcome.
- Effective team components
- Team communication styles
- Team management model
The participants will be able to identify the characteristics of an effective team and understand team members’ different communication styles. During this day, participants will also explore techniques for effective delegation and practice using team management tools effectively.
Supervisors, managers, project managers, and team leads involved in managing, leading and developing people.