Policy and Procedure development, writing and management

Basic writing tips

• Writing in an impersonal style
• Organizing paragraphs and sentences
• Using simple, specific and positive language
• Using active verbs
• Applying easy and effective grammatical rules
• The Gunning Fox index for writing complexity

Company policies and procedures

• Nature and importance of policies and procedures
• Policies versus procedures
• Why are company policies and procedures required?
• Expressing values in company policies and procedures
• Importance of statutory inclusions
• Formulating company policies and procedures
• A partial list of policies
• Contents and sections of a policy
• Practical policy writing activities

Foundation of Policy & Procedure Development

• Importance of policies and procedures to the organization
• Hierarchy of documents and types of policy and procedures
• Mapping of Process and workflow for efficiency and productivity
• The impact of change on Policies and Procedures
• The DDIE Strategic Planning Process
• Considering Organizational Culture and Values

Diagnostic and Development of Policy & Procedure

• Simplifying process with a flow chart
• Mind mapping as a pre-writing exercise
• Effective technical writing cycle
• Defining Key Content that matters
• Developing A Policy – Best Practice Template Framework & Content
• Developing A Procedure – Best Practice Framework and Content

Implementation of Policy & Procedures

• Change Management strategies to ensure effective implementation
• Differentiate between visual clarity and visual clutter
• Enabling users to locate information efficiently
• Publication formats and related technology
• Checklist: Is your document format designed for readability?
• Coordinating and communicating the changes

Evaluation

• Management of the Revision cycle
• Evaluating the need for changes in policy or procedure
• Revisions with minimum disruptions inclusive of acceptance
• Do’s and don’ts of electronic policies and procedures
• Case Studies of Policies and Procedures
• Action Plan for Sustainability 
• Policy Content Checklist