Classes

Managers and professionals working in an international and/or multi-cultural environment who have several years’ experience of management. This course is also suitable as a refresher for those who want to improve their people management and communication skills.

The Role of the International Manager

·         International management competencies

·         Personal effectiveness and relationship management

·         Putting it into practice:  competencies self-assessment

 

International Influencing Skills

·         Management and influencing position power and personal power

·         Your network of influence and how you can enhance it

·         Cross-cultural influencing

·         Planning to influence: the Persuasive Funnel

·         Putting it into practice: difficult people and influencing your boss

 

Negotiation Skills

·         Negotiations as a process

·         Preparing for a negotiation

·         Initiation and Presentation

·         Bargaining

·         Closing the Deal

·         Role plays

 

Managing Performance Review

·         Benefits of the performance review process

·         How to use the appraisal form

·         Stages and techniques in performance review

·         How to conduct a constructive performance review meeting

·         Putting it into practice: Performance review situations

 

Staff Training and Development

·         Assessment of staff training and development needs

·         Training, mentoring, coaching and professional development courses

·         Follow-up and evaluation of staff development activities

·         Putting it into practice: Staff development situations

 

How to Manage and Lead Change in your Organization

·         Self-assessment: your response to change

·         Conservers, pragmatists and originators

·         Lewin and Kotter’s change models

·         Leading change in your organization

·         Communicating change through the organization

·         Putting it into practice: assessing a proposed change in your organization

 

Keys to Personal Effectiveness by Presentation

·         Developing your presentation skills. 

·         How to plan, prepare and practice presentations

·         How to handle difficult questions 

 

Challenges in 21^st Century International Management

·         The challenges of managing diversity

·         Overcoming the tyranny of ‘one right way’ to manage

·         Professional development guidelines and learning activities

·         Putting it into practice: International management lessons learned

 

 

 

 

Instructor : Paul Keighley