Do I get a certificate for attending a class?
Yes, you will be provided with a certificate on completion of your class.
There is not a public class for the course that I am interested in, what can I do?
Please use the ‘Contact Us’ option. Your query will be directed to your local training team who can discuss the possibility of up-coming classes for your requirements. You can also add the course to your ‘wishlist’, and you will be contacted when a public class is scheduled.
I cannot find what I am looking for, who can I contact?
Please use the ‘Contact Us option. Your query will be directed to your local training team who can help to find something that fits your requirements.
Who do I contact about the course price?
The price for scheduled public classes are listed in our website. Select your class of interest from our scheduled classes and you will find the price listed on that page. If you would like to know the price for a customized or private course, please the ‘Contact Us’ option.
Are there any additional costs other than the class fee?
There will be no additional costs expected by NExT training other than the class fee that is published. Depending on the location of your training you may need to include local VAT to the advertised cost.
Please note that our class fees do not include any accommodation or travel expenses which you will be expected to arrange and pay for separately.
There are no public classes scheduled for the country I am based in, what can I do?
It may be possible to schedule a public class in your location. Please use the ‘Contact Us’ option so that your query will be directed to your local training team. For remote or virtual classes, the location shows the country from which the class is being administered, but you do not have to be in that country to attend.
What equipment or class materials are needed to participate in a remotely instructor-led class?
As a minimum you will require the following;
- USB Headset
- Video Capabilities (720HD)
- Internet Access
- MS Office
On registering for your course, your training coordinator will be able to confirm any additional software/course requirements.
I am unsure of which level of a type of course I should attend; can I get help on how to determine this?
Within the details of each course, there is a prerequisites tab which will help indicate what is expected of each candidate prior to attending a class. If you are at all unsure please use the ‘Contact Us’ option and your local training team will contact you directly with further details.
My company is going to pay for the class, how do I organize that?
On registration your local training coordinator will contact you regarding your preferred method of payment and will advise what is required. Ordinarily your company will be expected to provide a purchase order or to complete a NExT booking form confirming their invoicing details.
For remotely instructed classes, how do I access any class materials that are needed?
Your local training coordinator will provide you materials in the week leading up to your class. Depending on the training you are attending, this may be provided in the form of an e-book or pdf material.
How will I receive the training materials when attending a remote class?
You will either receive the materials via an e-book, access details will be given regarding this or you will receive them via email/ or drop file.
I have attended a class but can no longer view my eBook, how can I access my eBooks for previous courses?
Your eBooks are now located within your Learning Journey in NexTpert. To access, please select the NExTpert button in the top right corner of the window. Select Sign In / Sign Up. Once you have logged in, select your name in the top right corner of the window and select My NExTpert. NExTpert will open in a new browser tab. Within your dashboard, locate the My learning journey widget and select View details. Select the Launch button in the Actions column of the course. Expand the sections of the course agenda to access all material required for the course. Locate the eBook and select the link.
A new browser tab will be launched with the VitalSource login screen.
What happens if I am unable to attend a class one day?
Please let your instructor or training coordinator know as soon as possible, so that any alternate arrangements for your training can be made.
I am not able to attend the class I have booked; how do I cancel my registration?
Please contact the training coordinator for your class to advise of your cancellation.
What cancellation fees are there for cancelling my registration for a class?
Please check our terms and conditions for ‘Cancellation by Participant
For remote classes, which online training platform is used for the class?
NExT will use either MS Teams or WebEx in order to deliver your training. Your training coordinator will be able to confirm to you the agreed platform for your course.
Can a course be delivered remotely even if it doesn’t show as a Remote Instructor-Led Series (RILS) course?
We can check the feasibility of converting the classroom course into a RILS course and will answer you.
Can I suggest a new course, that doesn’t exist yet in NExT catalogue, but that would be relevant to me?
Sure, please send us your suggestion using the ‘Contact Us
Can the course be adapted to my technical challenges? tailored to a geographical area and / or to a specific technical challenge?
Yes, please use ‘Contact Us
’ or contact your local NExT training team. We will assess the feasibility and will get back to you.
Do I have to physically be in the specified country for the class, in order to participate?
No, you do not have to be.
How do I access the software for my training class?
The type of software application will be determined by the class you are sitting and will be communicated by your training coordinator or instructor. They will also provide details on accessing any online software or where to download installers.
Will I have access to the software after my training class so that I can practice?
Access to Schlumberger software will be deactivated on completion of the class. Access will only be available through company purchased licenses and software.
How can I view the times for my preferred class?
Timings may not always be visible on the website as these may be subject to change depending on the location and instructor availability but are generally held in the morning time-zone of the country. If you are concerned please use the ‘Contact us’ form which will be directed to your local NExT team.