Courses

It is a well-known fact that a degree of conflict in the workplace will be required to create healthy dialogue, hear from all stakeholders, and find the best way forward.  Unfortunately, few people are skilled in navigating the rocky waters of conflict and instead will either avoid it altogether or power through it leaving behind the debris of hurt feelings and misunderstandings. 

This workshop introduces participants to strategies and tools for boosting one’s ability to deal with difficult personalities and habits, manage sensitive and difficult issues, and use difficult conversations as an opportunity for rich learning.  This course also will enhance the participants’ communication and conversation ability, active listening skills, and will move them from positional (stuck – “us vs. them”) to interest-focused (curious  - “we”) conflict resolution and negotiation.