• Class and Course

    Creative Problem Solving and Decision Making

    Effective problem-solving skills enable employees to analyze problems, identify problem severity and assess the impact of alternative solutions. This course is designed to develop problem solving skills and helps employees to work more efficiently with co-workers, customers, partners and vendors. 

    Participants learn to use available resources to resolve issues in a constructive manner. Additionally, they practice reaching consensus by seeing a problem from a professional, and not personal, perspective. 

    Training games, including brainstorming activities, videos and online business simulations, prepare participants for workplace situations.

    • Introduction
    • Definitions
    • Problem solving benefits and barriers
    • Problem solving process
    • Understanding the current situation

    • Problem solving tools
    • Introduction to Creativity

    • Creativity benefits
    • Creativity tools
    • Decision making
    • Developing a creative solution process
    • Strategic considerations in implementing decisions

    • New business executives who want practical tools and skills in strategic problem-solving techniques.
    • Business executives and organizational talent-pool participants who desire actionable tools and skills to reinforce their career and management positions.
    • Seasoned managers who want to brush up on new skills related to problem solving and decision making.
    • Senior managers who want practical tools and skills in leading staff members towards enhanced problem solving and decision-making techniques.

    • To be prepared to actively listen in order to accurately understand the problem.
    • To help you know to take the 1st step in solving a problem.
    • To clarify and define the problem.
    • To understand the usefulness of collaborative problem solving and decision-making.
    • To examine different decision-making models.
    • To utilize creativity in the problem/ decision-making process.
    • Practice thinking out of the box methodology.
    • To plan, practice and problem solve with making decision through case studies, role-playing and group discussions.


    Currently there are no scheduled classes for this course.

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