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Oil & Gas Training
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    Oil and Gas Training Courses SLB NEXT

    Crisis Management in the Oil and Gas Industry

    • Course designedto heighten the awareness level of participants of the nature of crises, itsimpact, and the potential consequences of a typical crisis.
    • Provides participantswith a good knowledge of the risk concept.
    • Provides participantswith a sound understanding of how to prepare their organizations to handle crisesin a systematic approach, and bring back operations to its normal state
     By the end of the course theattendees will learn:
    • Understanding of the nature and risks associated with a crisis
    • Understanding of Crises Management
    • Roles andresponsibilities of Crises Management Teams
    • Skills incrisis management
    • latestdevelopments in crisis Management
    TrainingMethodology:
    • Training course will utilize a variety of proven adult learning techniques toensure maximum understanding, comprehension and retention of the informationpresented.
    • Includes highly interactive, hands-on learning style of theInstructor.
    • Many activities will be presented to cause the delegate to engagein and reflect on the information - a large percentage of the time; the coursewill require interaction and activities.
    • The Tutor will utilize a combinationof presentations, videos, class discussion, group and self-reflective exercisesin order to examine all the elements of content.
    • In a risk free environmentdelegates can practice skills in a non-threatening environment.
    • The emphasiswill be on building the confidence for success.


    Day 1
    • Introduction
    • Definition of crisis
    • Nature of crisis
    • Emergency Versus crisis
    • The ultimate goal in handling a crisis
    • Recent global crises – why did they happen?
      • Piper Alpha
      • Exxon Valdez
      • Tylenol crisis
      • Chernobyl – Long Island
      • Levels of emergencies
    • Principles of crisis management and conflict communications
    • The risk concept
    • How to develop a risk matrix
    • What is risk analysis
      • Threats
      • Vulnerabilities
      • Controls
    • Types of controls:
      • Deterrent controls
      • Preventative controls
      • Detective controls
    • What is risk management
    • Steps to risk management
      • Identify hazards
      • Assess risk
      • Control risks
      • Evaluate
    • Group exercise: SWOT Analysis to determine Organization’s vulnerabilities/strengths in handling crises
    Day 2
    • Characteristics of crises
    • Basic causes of crises:
      • Acts of god
      • Mechanical problems
      • Human errors
      • Management decisions
    • Forms of crises
      • Financial crises
      • Public relations crises
      • Strategic crises
    • Steps to crisis management
      • Before
      • During
      • After
    • Types of crisis
      • Sudden crisis
      • Smoldering crisis
    • Assessing the Severity of a Sudden Crisis
    • Assessing the Severity of a Smoldering Crisis
    • Group exercise: Brainstorming for potential crises, and assessing their risk level (likelihood, and potential consequences)
    Day 3
    • Business Continuity Management And Contingency Planning
    • Purpose of BCP
    • BCP terminology
      • Critical functions
      • Critical records
      • Damage assessment
      • Disaster recovery
      • Calling tree
      • Mutual aid agreement
    • Business impact analysis, what is it?
      • Management challenges
      • Operating in the crisis zone
      • Perceptions, truth and reality
      • Guarding trust and credibility
      • Working under the spotlight of public scrutiny
    • Exercise
    Day 4
    • Developing the Crisis Response Plan
    • Why a plan?
    • Steps to CRP
    • Scenario planning
    • Risk assessment
    • Forming the Crisis Response Team
    • Qualifications of the team members
    • Roles and responsibilities of team members
      • Role and responsibilities of the Incident Commander
      • Role and responsibilities of the Deputy Incident Commander
      • Role and responsibilities of the Liaison officer
      • Role and responsibilities of the Public Information Officer
      • Role and responsibilities of Agency Representatives
      • Role and responsibilities of medical advisor
    • The chain of command
    • Defining resources
    • Establishing the Incident Command Centre
      • Components of the ICC
      • Communication means in the ICC
      • Criteria for an effective ICC
    • Decision-making and information handling
    • The calling tree
    • Group exercise: developing a CRP and determining its requirements
    Day 5
    • Designating a spokesman
    • Role of the spokesman
      • Criteria for spokesperson, backup spokesperson, and crisis experts
      • Dealing with the media
      • Media policies and procedures
      • Practicing tough questions
      • Prepared statements
    • Training, simulation drills and exercises
    • How training is exercised
    • What is a simulation drill?
      • How drills are conducted
      • Guidelines for conducting effective drills
      • Drill scenarios
    • What is a Table Top Exercise?
      • Who to attend?
      • Requirements of a TTE
      • How is it exercised?
      • Selecting the scenario
      • The role of Role-Players
      • The role of Observers
      • How is it evaluated?
    • Role playing: selecting a crisis scenario, and assigning  a spokesperson, who faces an audience addressing various pre-designed questions & exercises

    All personnel with direct responsibilities in the organization’s crises preparedness planning process

    Currently there are no scheduled classes for this course.

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