• Class and Course

    Crisis Management in the Oil and Gas Industry

    • Course designedto heighten the awareness level of participants of the nature of crises, itsimpact, and the potential consequences of a typical crisis.
    • Provides participantswith a good knowledge of the risk concept.
    • Provides participantswith a sound understanding of how to prepare their organizations to handle crisesin a systematic approach, and bring back operations to its normal state
     By the end of the course theattendees will learn:
    • Understanding of the nature and risks associated with a crisis
    • Understanding of Crises Management
    • Roles andresponsibilities of Crises Management Teams
    • Skills incrisis management
    • latestdevelopments in crisis Management
    • Training course will utilize a variety of proven adult learning techniques toensure maximum understanding, comprehension and retention of the informationpresented.
    • Includes highly interactive, hands-on learning style of theInstructor.
    • Many activities will be presented to cause the delegate to engagein and reflect on the information - a large percentage of the time; the coursewill require interaction and activities.
    • The Tutor will utilize a combinationof presentations, videos, class discussion, group and self-reflective exercisesin order to examine all the elements of content.
    • In a risk free environmentdelegates can practice skills in a non-threatening environment.
    • The emphasiswill be on building the confidence for success.

    Day 1
    • Introduction
    • Definition of crisis
    • Nature of crisis
    • Emergency Versus crisis
    • The ultimate goal in handling a crisis
    • Recent global crises – why did they happen?
      • Piper Alpha
      • Exxon Valdez
      • Tylenol crisis
      • Chernobyl – Long Island
      • Levels of emergencies
    • Principles of crisis management and conflict communications
    • The risk concept
    • How to develop a risk matrix
    • What is risk analysis
      • Threats
      • Vulnerabilities
      • Controls
    • Types of controls:
      • Deterrent controls
      • Preventative controls
      • Detective controls
    • What is risk management
    • Steps to risk management
      • Identify hazards
      • Assess risk
      • Control risks
      • Evaluate
    • Group exercise: SWOT Analysis to determine Organization’s vulnerabilities/strengths in handling crises
    Day 2
    • Characteristics of crises
    • Basic causes of crises:
      • Acts of god
      • Mechanical problems
      • Human errors
      • Management decisions
    • Forms of crises
      • Financial crises
      • Public relations crises
      • Strategic crises
    • Steps to crisis management
      • Before
      • During
      • After
    • Types of crisis
      • Sudden crisis
      • Smoldering crisis
    • Assessing the Severity of a Sudden Crisis
    • Assessing the Severity of a Smoldering Crisis
    • Group exercise: Brainstorming for potential crises, and assessing their risk level (likelihood, and potential consequences)
    Day 3
    • Business Continuity Management And Contingency Planning
    • Purpose of BCP
    • BCP terminology
      • Critical functions
      • Critical records
      • Damage assessment
      • Disaster recovery
      • Calling tree
      • Mutual aid agreement
    • Business impact analysis, what is it?
      • Management challenges
      • Operating in the crisis zone
      • Perceptions, truth and reality
      • Guarding trust and credibility
      • Working under the spotlight of public scrutiny
    • Exercise
    Day 4
    • Developing the Crisis Response Plan
    • Why a plan?
    • Steps to CRP
    • Scenario planning
    • Risk assessment
    • Forming the Crisis Response Team
    • Qualifications of the team members
    • Roles and responsibilities of team members
      • Role and responsibilities of the Incident Commander
      • Role and responsibilities of the Deputy Incident Commander
      • Role and responsibilities of the Liaison officer
      • Role and responsibilities of the Public Information Officer
      • Role and responsibilities of Agency Representatives
      • Role and responsibilities of medical advisor
    • The chain of command
    • Defining resources
    • Establishing the Incident Command Centre
      • Components of the ICC
      • Communication means in the ICC
      • Criteria for an effective ICC
    • Decision-making and information handling
    • The calling tree
    • Group exercise: developing a CRP and determining its requirements
    Day 5
    • Designating a spokesman
    • Role of the spokesman
      • Criteria for spokesperson, backup spokesperson, and crisis experts
      • Dealing with the media
      • Media policies and procedures
      • Practicing tough questions
      • Prepared statements
    • Training, simulation drills and exercises
    • How training is exercised
    • What is a simulation drill?
      • How drills are conducted
      • Guidelines for conducting effective drills
      • Drill scenarios
    • What is a Table Top Exercise?
      • Who to attend?
      • Requirements of a TTE
      • How is it exercised?
      • Selecting the scenario
      • The role of Role-Players
      • The role of Observers
      • How is it evaluated?
    • Role playing: selecting a crisis scenario, and assigning  a spokesperson, who faces an audience addressing various pre-designed questions & exercises

    All personnel with direct responsibilities in the organization’s crises preparedness planning process

    Currently there are no scheduled classes for this course.

    Click below to be alerted when scheduled

    Set a training goal, and easily track your progress

    Customize your own learning journey and track your progress when you start using a defined learning path.

    In just few simple steps, you can customize your own learning journey in the discipline of your interest based on your immediate, intermediate and transitional goals. Once done, you can save it in NExTpert, the digital learning ecosystem, and track your progress.
    © 2024 SLB Limited. All rights reserved.