• Class and Course

    Difficult Conversations, Productive Conflict, and the Art of Negotiation

    It is a well-known fact that a degree of conflict in the workplace will be required to create healthy dialogue, hear from all stakeholders, and find the best way forward.  Unfortunately, few people are skilled in navigating the rocky waters of conflict and instead will either avoid it altogether or power through it leaving behind the debris of hurt feelings and misunderstandings. 

    This workshop introduces participants to strategies and tools for boosting one’s ability to deal with difficult personalities and habits, manage sensitive and difficult issues, and use difficult conversations as an opportunity for rich learning.  This course also will enhance the participants’ communication and conversation ability, active listening skills, and will move them from positional (stuck – “us vs. them”) to interest-focused (curious  - “we”) conflict resolution and negotiation.

    Day 1

    Difficult Conversations

    • Personal communication style
    • Communication barriers and strategies
    • Effective listening
    • Practicing difficult conversations
    • Questioning techniques for effective communication

    Participants will assess personal communication and conflict styles, recognize barriers to effective communications, and discuss strategies to enhance personal communication ability.  Additionally, participants will practice new communication strategies to effectively handle difficult conversations.

    Day 2

    Productive Conflict

    • Personal conflict styles
    • Where does my conflict style come from?
    • Healthy and/or damaging conflict
    • Proactive and detrimental responses to dealing with conflict
    • Relationship between thoughts, feelings, and behaviors in difficult conversations and conflict.

    Participants will assess personal conflict styles and identify the difference between healthy and damaging conflict.  They will also learn to recognize the difference between detrimental habitual reactions and proactive responses when dealing with tension and conflict.

    Day 3

    Art of Negotiation

    • Common factors which defuse or exacerbate conflict.
    • My style and how to deal with conflict
    • Conflict scenarios and exploration
    • Effective negotiation skills and getting to yes (getting what you need)

    Participants will learn to identify factors that diffuse or exacerbate conflict and how to properly leverage those factors within their own style to deal with conflict.  Additionally, they will combine their newly learned communication and conflict skills with effective negotiation skills to get to the "yes".

    Business leaders, executives, operational managers, and project and program managers who want to develop their competency in conflict resolution and negotiation.  It is especially ideal for emerging and front-line leaders, as well as leaders who want to improve their communication competency.


    Currently there are no scheduled classes for this course.

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