• Class and Course

    Emergency Response & Crisis Management in the Oil & Gas Industry

    Course Summary

    • Emergency and Crisis Management aims to reduce, control, or mitigate the effects of emergencies such as natural disasters, spills of hazardous materials, fires and explosions, and security threats. When events happen in the O&G industry, the consequences are extremely serious and they get enormous media coverage. While pre-planned emergency response is most effective for the immediate tackling of any predictable event, the unpredictable nature of crises, often from unforeseen risks that could threaten the existence of the organization, means that a more creative style aligned with the organization’s values is required. This overview course is based on Studies, Workshops, and O&G Scenarios to teach participants the basic concepts of emergency management, planning, and crisis risk communication. In particular, the influence of the human element in emergencies and crises is addressed.
    Course Objective
    This course is designed to :
    • Heighten the awareness level of participants of the nature of crises, their impact, and the potential consequences of a typical crisis. 
    • Provide participants with a good knowledge of the risk concept and a sound understanding of how to prepare their organizations to handle crises in a systematic approach, and bring back operations to their normal state. 
    • Help the participants compare their systems and documents to benchmarks and then run scenarios based on their insights into their systems. 
    • Realize an extended case study of the Macondo/Deepwater Horizon incident of 2010 and the latest catastrophes in the O&G industry. 
    • Explore the barriers to a major incident and how to ensure the controls remain intact on similar well-site operations, especially offshore.
    • Cover the Assessment, Planning, Prevention, and Mitigation Considerations for Major Consequence Events in the O&G sector.
    • Define core concepts and principles of Crisis and Emergency Risk Communication.
    • Describe the psychology of a crisis and the type of messages each audience needs.
    • Explain how to tailor messages and how they impact different audiences.
    • Define core concepts of communication strategy, planning, and monitoring. 
    • E&C Communication Team and the Media: Explain the roles of the media and spokesperson.
    • Describe the benefits of social media and mobile media devices.
    • Identify ways to develop relationships with stakeholders and partners.
    • Classroom or Remote with Theoretical and Practical Implementation.

    • Pre-test
    • Introduction and Class Set-Up. 
    • Onshore and Offshore Sceneries.
    • Macondo/Deepwater Horizon incident of 2010 and the latest catastrophes in the O&G industry.
    • Personal Perspectives on Emergencies & Crises in the O&G Industry
    • Emergencies & Crises in the HSE Management Systems 
    • Business Continuity & Sustainability in the O&G Industry
    • Normalization of Deviance in the HSE Management System.
    • Learned Lessons from the latest catastrophes in the O&G industry. 
    • Perspectives on Crisis & Emergency Management 
    • Planning & Management Methodologies 
    • Potential for Disaster HERE! 
    • Discussions and Workshops 
    • Review of Day One
    • Day one assessment

    • Day 1 Recap
    • Emergencies & Crisis Management Fundamentals.
    • Emergency Management Teams and Crisis Management Teams.
    • Targets, Objectives, and Performance Indicators. 
    • Risk Analysis – Quantitative and Qualitative.
    • The Hierarchy of Risk Control.
    • Prevention of Low-Frequency / High Severity Incidents.
    • The Risk Register: What to put in; What to leave out.
    • Compare & Contrast with the Benchmark Disasters.
    • Discussions and Workshops
    • Review of Day 2
    • Day 2 Assessment

    • Day 2 Recap.
    • Dealing with a Crisis: When the Media intervenes. 
    • Learned Lessons from Real Life Crisis.
    • Dealing with Communities: Social Responsibilities. 
    • Culture of Communities: Barriers and Opportunities.
    • The ways extreme events can be felt differently by different members of our communities.
    • Communications Strategy, Plan, Monitoring.
    • Stakeholders and Audiences Mapping.
    • Channels, and Technical & Human Resources. 
    • The important considerations in crafting messages about risks.
    • Discussions and Workshops
    • Review of Day 3
    • Day 3 Assessment

    • Day 3 Recap
    • The Human Factor in E&C Management and Media Management.
    • The Media Management Team: Roles & Responsibilities, Training, and Monitoring
    • DiSC Profile and the Value of Teamwork and Motivation Management.
    • Behavioral Motivation.
    • Behavior Change in HSE.
    • Competences: Knowledge and Practice in the working environment.
    • Effective Influence: Techniques and Tools to keep the team focused.
    • Discussions and Workshops
    • Group Discussion
    • Review of Day 4
    • Day 2 Assessment

    • Day 4 Recap
    • The Present and Future of Oil & Gas Regulation 
    • High-Reliability Organizations, the Future of Oil & Gas HSE Management
    • Benchmarking Crisis Management Plans and Results.
    • Sceneries for the Media Management Team 
    • Review and Analysis of real cases from the participant´s organization.
    • Personal Plans Review
    • Discussions and Workshops
    • Class Summary
    • Review of Day 5
    • Final exam
    • Course quality evaluation form

    • All personnel with direct responsibilities in the organization’s crisis preparedness planning process
    • Wellsite Team Supervisors, especially Installation Management
    • Corporate Executive Staff
    • HSE staff

    • The core concepts and principles of Crisis and Emergency Risk Communication
    • Learned Lessons from the latest environmental catastrophes - why did they happen Extended case study of the Macondo/Deepwater Horizon incident of 2010
    • The way Normalization of Deviance leads to Catastrophes
    • Qualitative and Quantitative Risk Assessment
    • Health risks Risk Management in the Oil and Gas Industry
    • The Human Factor in the E&C Management Process.
    • Behavioral Management of HSE
    • Assessment, Planning, Prevention, and Mitigation Considerations for Major Consequence Events in the O&G industry
    • Targets, Objectives, and Performance
    • Corporate Development of HSE Culture
    • E&C Communication Team and the Media
    • Crisis Management: Developing the Crisis Response Plan
    • Media Management: Role in Emergency and Crisis Management
    • Forming the Crisis Response Team: Roles, Responsibilities, Training, Simulation Drills, and Exercises
    • The Concept of the High-Reliability Organization

    • Minimum 3-5 years of oil & gas experience, of any sort
    • Individuals responsible for overseeing and managing Crises in the Offshore Oil & Gas Industry

    Currently there are no scheduled classes for this course.

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