• Class and Course

    Lean Six Sigma

    Six Sigma is a data-driven approach for eliminating defects and waste in any business process. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

    Six Sigma workshops will provide an introduction to this way of thinking that has changed so many corporations in the world.

    This workshop will give participants an overview of the Six Sigma methodology, and some of the tools.


    • Development of Quality Thinking  
    • The Next Evolution 
    • Definition of Six Sigma 
    • Six Sigma as a Management philosophy

    Why Six Sigma? 

    Six Sigma: Key Strategic Concepts 

    • Strategic 
    • About Customers 
    • About Variation 
    • About Process and Scientific Investigation 
    • About People and Learning Not Cost 

    Strategic Six Sigma 

    • Introduction 
    • Vision, Mission and Values 
    • Strategic Objectives 
    • Hoshin Kanri and Six Sigma


    • Introduction 
    • Customer Satisfaction and Customer Value 


    • Introduction 
    • Special and Common Cause Variation 
    • Process Capability 

    Processes and Scientific Investigation 

    • Introduction 
    • Business Processes: The Reality 
    • Scientific Investigation 

    People and Organizational Learning  

    • Key Six Sigma Roles 
    • Belt System Issues 
    • Team Work
    • People and Change 
    • Organizational Learning

    Sustainable Six Sigma Deployment 

    • Deployment Model: Kotter 
    • Deployment Logic: System of Profound Knowledge (SoPK) 
    • Steps 1 to 3: Envisioning the Transformation 
    • Steps 4 to 7: Enacting the Transformation 
    • Step 8: Institutionalize the New System 

    Six Sigma Projects: Key Concepts 

    • Basic Statistical Concepts
    • Variation, the Normal Distribution, DPMO and Sigma Levels 
    • The Scientific Method and the DMAIC Cycle 
    • The Four Focuses of a Six Sigma Project 
    • Process 
    • People and Change 


    • Introduction 
    • The Define Stage 
    • The Measure Stage 
    • The Analyze Stage 
    • The Improve Stage 
    • The Control Stage 

    Customer Focus in DMAIC   

    • Introduction 
    • What Does the Customer Value? 
    • What is the Value Stream? 
    • What Design/Process Elements Affect Customer requirements?
    • Quality Function Deployment

    Case study

    Variability Reduction in DMAIC 

    • Introduction 
    • Building and Using Control Charts 
    • Responding to Out of Control Conditions 
    • Process Capability 
    • Responding to Incapable Processes 
    • Evaluating the Measurement System 

    So Aspects of DMAIC 

    • Learning in and Between Projects 
    • People in Improvement 

    Processes in DMAIC Projects 

    • Introduction 
    • Supplier-Input-Process-Output-Customer (SIPOC) Diagram 
    • Process Flow Chart 
    • Value Stream Mapping 
    • So Systems Methodology 

    DMAIC in Service Organizations 

    • Introduction 
    • Service is Different 
    • The Dimensions of Service Quality 
    • Contribution of Six Sigma 
    • Potential Modifications to Six Sigma in Service Environments 

    Case study

    Successful DMAIC Projects 

    • Example of a Six Sigma Project 
    • Introduction
    • Project Background
    • Selection of a Quality Characteristic 
    • Methodology

    Quality by Design (for Six Sigma) 

    • Introduction
    • The DFSS Process
    • Voice of the Customer 
    • Impact of Late Design Changes 
    • Design for ‘X’
    • DFSS Tools

    Six Sigma: A Critique 

    • Introduction
    • Accepted Strengths of Six Sigma
    • Reasons for Failure and Critical Success Factors 
    • Inherent Conceptual Issues
    • Future


    • Learned Lessons
    • Program Feedback
    • Case study
    • Group Discussion & final test

    This course is designed for individuals from diverse organizational functions-operations, quality, logistics, finance, production, engineering and other staff functions. Participants are normally process owners or leaders and are well versed in technical aspects of their jobs and have worked on project teams

    • Six Sigma: Key Strategic Concepts
    • Strategic Six Sigma
    • Customers
    • Variation
    • Processes and Scientific Investigation
    • People and Organizational Learning
    • Sustainable Six Sigma Deployment
    • Six Sigma Projects
    • DMAIC
    • DMADV


    Currently there are no scheduled classes for this course.

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