1. NExT
  2. Health Safety and Environment (HSE)
  3. Managing Service Contractor Quality - API Q2

Managing Service Contractor Quality - API Q2

Level: Advanced | Type: Remote Instructor Led Series | Discipline: General

Course Summary

  • API Spec. Q2 was developed to address quality management systems for the service supply organizations for the upstream petroleum and natural gas industries. 
  • The course takes a comprehensive look into Q2’s requirements and interpretations and it is intended for those who want more detailed coverage of the requirements in Q2. Essentially, this course begins with the basics of the specification and moves up step-by-step through the more complex aspects.
  • This course is ideal for both newcomers and those already familiar with working under Spec. Q2 requirements. Also for those seeking Q2 certification. The interactive workshops, group exercises, and real-world case studies provide you with the basics for implementing a Q2 complaint management system.
Course Objective
Upon completion of this course, delegates will learn to gain an understanding of:
  • The history and importance behind creating Q2 in the industry
  • Allowable exclusions
  • QHSE Management Systems – IOGP MS
  • QHSE MS: Opportunities and barriers to successful implementation
  • Q2’s layout and terminology/definitions/abbreviations, as well as their application
  • Normative references
  • The “process approach” to quality management
  • Quality objectives
  • Management responsibility
  • Competency requirements
  • Control of documents
  • Risk assessment and management
  • Service design
  • Contingency planning
  • Management of change (MOC)
  • Customer satisfaction process
  • Fundamentals of Audits
  • Corrective action and root cause analysis
  • Measurement, analysis, and improvement
  • The Human Factor: Role in the implementation.
Activities
  • Using a combination of lectures, group discussions, practical examples, and hands-on application, this course shall give you knowledge of Q2’s requirements and interpretations, which includes the requirements of ISO 9001:2008 and ISO 19011:2011 where applicable.
The following points shall be discussed in the course:
  • An introduction to the API
  • Key Drivers behind the development of Q2 
  • Terminology / definitions / abbreviations, 
  • Normative references 
  • Management responsibility 
  • Competency requirements 
  • Control of documents 
  • Risk assessment and management 
  • Service design preparation 
  • Importance of service quality plans
  • Contingency planning 
  • Management of change (MOC) 
  • Customer satisfaction process 
  • Fundamentals of Audits
  • Corrective action and root cause analysis
  • The Human Factor: Role in the implementation. 

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  1. Class Set-Up and Introductions
  2. The expectation of ROI from this Class
  3. A Brief History of API Q2
  4. Our Perspective on API Q2
  5. The Business Case for Quality Management
  6. Macondo - The Basis for API Q2;
    1. In-depth Analysis
  7. BSEE: an Example of a Management System at Work
    1. Where is the Best Application of a Management System?
    2. How does a QMS Prevent a Macondo?
  8. How Does a Management System Work?
    1. Operator or Service Provider?
  9. The Early Adopters of API Q2: Committee Presentation
  10. Examples in the Oil & Gas Sector
  11. Study of API Q2 Detail
    1. History & Overview
    2. API Q2 Specification Requirements
    3. 1 --1.2:  Scope, Application, Exclusions
    4. 2: Normative References
    5. 3 -- 3.2:  Terms & Definitions
    6. 4 - 4.5: Documentation & Records Control
    7. 5 - 5.11: Realization & Execution of Services
    8. 6 - 6.6: Analysis & System Improvement
  12. The Fundamentals & Principles of Auditing
  13. Ethics and Practices: Conduct for Auditors
  14. Data Analysis & Findings
  15. Reporting & Communication of Findings Across Company Boundaries
  16. Remedial Actions and Follow-up (Online exploration)
  17. High-Reliability Organization
  18. BSEE Exercise
  19. API QMS Context Examples and Role Plays
  20. Personal ROI Action Plan Review

Any service supply organization involved with the execution of services in the upstream exploration, development, and production in the oil and natural gas industry, including
  • API Q2 licensees and applicants 
  • Quality system auditors 
  • Quality assurance personnel and management representatives 
  • Operators involved in upstream development and exploration
  • Service providers in upstream development and exploration 
  • Any organization or person involved with well construction, intervention, production, and abandonment within the Oil and Gas Industry.

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