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    Class and Course
    1. NExT
    2. Health Safety and Environment (HSE)
    3. NEBOSH HSE Introduction to Incident Investigation

    NEBOSH HSE Introduction to Incident Investigation

    • Advanced
    • 2 Days
    • classroom1Classroom

    Course Objective

    • NEBOSH has collaborated on the development of this specialist qualification with the British Health and Safety Executive (HSE). HSE inspectors have noted that incident investigations were generally very poor. The collaboration, therefore, combines the advanced technical expertise of the HSE with NEBOSH’s ability to deliver strong vocational qualifications. 
    • The qualification is aimed at managers, supervisors, SHE Champions, union representatives, and aspiring health and safety practitioners.
    On completion of the course, learners will:
    • carry out a solo accident investigation for noncomplex accidents and incidents including:
      • gathering of evidence
      • analysis of that evidence
    • produce an action plan; and
    • contribute to team incident investigations for large-scale incidents.
    The following points shall be discussed in the course:
    Topics Covered
    • Unit 1: Understand why incident investigations are carried out and how human and organizational factors contribute to incidents
      • Incident terminology, the moral, legal, and financial arguments for investigations, and management system requirements
    • Unit 2: Understand how to investigate incidents and confidently carry out an investigation
      • Investigating incidents, Positive strategies for and the barriers to successful interviews Advanced incident investigation techniques
    Activities
    • Classroom with Theoretical and Practical Implementation, Group Exercise, case studies & videos 

    • 1.1 Incident terminology, the moral, legal and financial arguments for investigations and management system requirements:
      • Definitions: accident, incident, near miss, dangerous occurrence, immediate cause, underlying cause, root cause with reference to HSG245 and ISO 45001
      • How near misses and incident data can relate to major injuries (a reference to Bird’s Triangle)
      • Examples of minor and major injuries, dangerous occurrences, and near misses
      • Moral, legal and financial arguments for investigating incidents (including the challenges of near-miss reporting)
      • Management system requirements (ISO 45001):
          • an incident is also a non-conformity
          • procedures for incident reporting
          • concept of leading and lagging indicators
      • Co-operation with regulators and other enforcement agencies
      • The role of insurers. 
      • Video (immediate cause, underlying cause, root cause)
    • 1.2 Human and organizational factors
      • Factors that can contribute to accidents and incidents
      • Causes of human failure (conscious and unconscious actions)
    • 1.3 Investigating incidents
      • What a good investigation looks like (proportionality, finding the immediate, underlying, and root cause(s), identifying additional control measures).
      • Levels of investigations: minimal, low, medium, and high.
      • How lessons learned from investigations can be used in the future.
      • Accident investigation teams (who should be involved, and competencies required).
      • Pre-investigation actions following an accident
      • The accident/incident investigation process.
      • Post investigation – releasing the scene back to the operational unit
      • Group Exercise 
      • Review of day 1 
      • Day 1 Quiz

    2.1 Positive strategies for and the barriers to successful interviews

      • Reasons for carrying out prompt interviews following an accident/incident
      • Use of the PEACE model for interviewing
        • Planning and preparation
        • Engage and explain
        • Account, clarification, and challenge
        • Closure
        • Evaluation
        • Barriers to good interviews
        • Dealing with interviewees who are unwilling to take part in the interview process
        • Concept of ‘blame culture and why it is a barrier to open accident/incident interviews
    2.2 Bias, examples of it, and how it can affect interviews and the wider incident investigation process
    2.3 Advanced incident investigation techniques
      • Introduction to advanced incident investigation techniques: root cause analysis (fishbone/cause and effect analysis; event tree analysis; fault tree analysis)
      • Group Exercise
      • Review of day 2
      • Assessment: 
      • Application of knowledge by analysis of a theoretical incident investigation

    • Ideal for supervisors, managers, and team leaders.

    • Unit 1: Understand why incident investigations are carried out and how human and organizational factors contribute to incidents
      • Incident terminology, the moral, legal and financial arguments for investigations, and management system requirements.
    • Unit 2: Understand how to investigate incidents and confidently carry out an investigation
      • Investigating incidents, Positive strategies for and the barriers to successful interviews Advanced incident investigation techniques.

    • Good level of the English language.


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