• Class and Course

    Quality Management systems with workshops

    Quality management is a recent phenomenon. Advanced civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards rather than normal goods.

    Quality management ensures that your organization, product or service is consistent.   It has four main components: quality planning, quality control, quality assurance and quality improvement.

    Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

    Quality management program will provide you with training in how to identify system problems, process problems, design quality problems, and more.

    With quality management training you will be able to do much more than recognize the issues, you will also have learned how to recommend changes and play a role in seeing the successful implementation. Some of the quality standards that you will become familiar with include the ISO 9001 standard, Six Sigma, and how to implement a total quality management system.


    • Definition of Quality
    • Understanding Quality Management Objectives 
    • Development of Quality Thinking 
    • Types of International Codes
    • Quality Management Systems
    • ISO 9001 standard
      Six Sigma
      Total quality management (TQM)

    Why Quality Management? 

    • Introduction 
    • What is Wrong with Traditional Approaches? 
    • Tangible Benefits 360° 
    • Intangible Benefits 
    • Summary and impact thinking. 

    Quality Management Requirements

    • System processes
    • Resources and information
    • Monitoring and measurement
    • Continual improvement
    • Outsourced processes

    The Contribution of Dr. W. Edwards Deming 

    • Introduction 
    • The 14 Points
    • The Deadly Diseases
    • The System of Profound Knowledge (SoPK) 
    • Summary 

    Standards and Models 

    • Why Do we Need Standards and Models?
    • ISO 9000 Series Standards

    Documentation and Records

    • Introduction
    • The Importance of the QMS Documentation
    • QMS Manual Requirements
    • Control of Documents
    • Sample of Quality Documentation


    • Introduction
    • Customers and Quality: The Myths
    • Internal and External Customers
    • Requirements Gathering and Value Analysis

    Leadership in Quality Management

    • Introduction
    • Principles of Leadership for Quality
    • Leadership Decision Making
    • Summary and impact

    Strategic Quality Management

    • Introduction
    • Vision, Mission and Values
    • Strategic Objectives
    • Hoshin Kanr


    • Introduction
    • Business Processes: The Reality
    • Process Planning
    • Process Control
    • Process Capability
    • Managing Variation Reduction Using SPC
    • Benefits of SPC

    Partnerships and Resources

    • Introduction
    • The ‘Transactional’ Supplier Relationship Model
    • The Supplier Partnership Model
    • Partnering Beyond the Supply Chain
    • Resources
    • Impact

     Quality Management System Planning

    • Quality objectives
    • Planning Phases
    • QMS processes
    • The Planning Outputs
    • Changes to the QMS planning within the framework of management reviews

    People in Quality Management

    • Introduction
    • Respect for the Individual
    • Empowerment, Motivation and Participation
    • Teamwork
    • Developing People
    • Reward and Recognition: Performance Appraisal and Performance Related Pay
    • Impact

    Ethics and Corporate Social Responsibility

    • Introduction and Conceptual Foundations
    • Ethical Models
    • Ethics and Communication
    • Benefits and Risks of Ethical Behavior
    • Creating an Ethical Environment
    • Corporate Social Responsibility

    QMS Management, Analysis and Improvement

    • Learning, Change and Process Improvement
    • The Importance of the Improvements
    • Analysis Methods and Gaps Findings
    • Improvement Process
    • Change and Change Management
    • Organizational Learning

    Service Quality

    • Introduction
    • The Dimensions of Service Quality
    • Measuring Service Quality
    • Service Quality Gaps
    • Delivering Service Quality
    • Summary and Significance

    Implementing Quality Management

    • Introduction
    • Will-Focus-Capability
    • Prepare the Organization for Transformation
    • Take Action to Achieve Transformation
    • Communicate, Review, Diagnose and Revitalize
    • Critical Success Factors

    Performance & Benchmarking

    • Introduction
    • Performance concepts
    • Types of benchmarking
    • Corrective Actions

    • Quality professionals interested in leading the change
    • Management representatives
    • Quality managers and directors

    • Introduction to quality management
    • Why quality management?
    • Quality management requirements
    • Contributions of Dr W Edwards Deming
    • Standards and models
    • Documents and records
    • Customers 
    • Leadership in Quality Management
    • Strategic Quality management
    • Processes
    • Partnerships and Resources
    • Quality management system planning
    • People in quality management
    • Ethics and corporate social responsibility
    • QMS management, analysis and improvement
    • Service quality
    • Implementing quality management
    • Performance and benchmarking

    No prerequisites

    Currently there are no scheduled classes for this course.

    Click below to be alerted when scheduled

    Set a training goal, and easily track your progress

    Customize your own learning journey and track your progress when you start using a defined learning path.

    In just few simple steps, you can customize your own learning journey in the discipline of your interest based on your immediate, intermediate and transitional goals. Once done, you can save it in NExTpert, the digital learning ecosystem, and track your progress.
    © 2024 SLB Limited. All rights reserved.