Quality Management systems with workshops

• Definition of Quality
• Understanding Quality Management Objectives 
• Development of Quality Thinking 
• Types of International Codes
• Quality Management Systems

• ISO 9001 standard
  Six Sigma
  Total quality management (TQM)
  
  

Why Quality Management? 

• Introduction 
• What is Wrong with Traditional Approaches? 
• Tangible Benefits 360° 
• Intangible Benefits 
• Summary and impact thinking. 

Quality Management Requirements

• System processes
• Resources and information
• Monitoring and measurement
• Continual improvement
• Outsourced processes

The Contribution of Dr. W. Edwards Deming 

• Introduction 
• The 14 Points
• The Deadly Diseases
• The System of Profound Knowledge (SoPK) 
• Summary 

Standards and Models 

• Why Do we Need Standards and Models?
• ISO 9000 Series Standards

Documentation and Records

• Introduction
• The Importance of the QMS Documentation
• QMS Manual Requirements
• Control of Documents
• Sample of Quality Documentation

Customers

• Introduction
• Customers and Quality: The Myths
• Internal and External Customers
• Requirements Gathering and Value Analysis

Leadership in Quality Management

• Introduction
• Principles of Leadership for Quality
• Leadership Decision Making
• Summary and impact

Strategic Quality Management

• Introduction
• Vision, Mission and Values
• Strategic Objectives
• Hoshin Kanr

Processes

• Introduction
• Business Processes: The Reality
• Process Planning
• Process Control
• Process Capability
• Managing Variation Reduction Using SPC
• Benefits of SPC

Partnerships and Resources

• Introduction
• The ‘Transactional’ Supplier Relationship Model
• The Supplier Partnership Model
• Partnering Beyond the Supply Chain
• Resources
• Impact

 Quality Management System Planning

• Quality objectives
• Planning Phases
• QMS processes
• The Planning Outputs
• Changes to the QMS planning within the framework of management reviews

People in Quality Management

• Introduction
• Respect for the Individual
• Empowerment, Motivation and Participation
• Teamwork
• Developing People
• Reward and Recognition: Performance Appraisal and Performance Related Pay
• Impact

Ethics and Corporate Social Responsibility

• Introduction and Conceptual Foundations
• Ethical Models
• Ethics and Communication
• Benefits and Risks of Ethical Behavior
• Creating an Ethical Environment
• Corporate Social Responsibility

QMS Management, Analysis and Improvement

• Learning, Change and Process Improvement
• The Importance of the Improvements
• Analysis Methods and Gaps Findings
• Improvement Process
• Change and Change Management
• Organizational Learning

Service Quality

• Introduction
• The Dimensions of Service Quality
• Measuring Service Quality
• Service Quality Gaps
• Delivering Service Quality
• Summary and Significance

Implementing Quality Management

• Introduction
• Will-Focus-Capability
• Prepare the Organization for Transformation
• Take Action to Achieve Transformation
• Communicate, Review, Diagnose and Revitalize
• Critical Success Factors

Performance & Benchmarking

• Introduction
• Performance concepts
• Types of benchmarking
• Corrective Actions