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Quality Management systems with workshops

Level: Foundation | Type: Classroom | Discipline: Business Management

Quality management is a recent phenomenon. Advanced civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards rather than normal goods.

Quality management ensures that your organization, product or service is consistent.   It has four main components: quality planning, quality control, quality assurance and quality improvement.

Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

Quality management program will provide you with training in how to identify system problems, process problems, design quality problems, and more.

With quality management training you will be able to do much more than recognize the issues, you will also have learned how to recommend changes and play a role in seeing the successful implementation. Some of the quality standards that you will become familiar with include the ISO 9001 standard, Six Sigma, and how to implement a total quality management system.


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  • Introduction to quality management
  • Why quality management?
  • Quality management requirements
  • Contributions of Dr W Edwards Deming
  • Standards and models
  • Documents and records
  • Customers 
  • Leadership in Quality Management
  • Strategic Quality management
  • Processes
  • Partnerships and Resources
  • Quality management system planning
  • People in quality management
  • Ethics and corporate social responsibility
  • QMS management, analysis and improvement
  • Service quality
  • Implementing quality management
  • Performance and benchmarking

  • Quality professionals interested in leading the change
  • Management representatives
  • Quality managers and directors

No prerequisites

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