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    Quality Management systems

    Quality management is a recent phenomenon. Advanced civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards rather than normal goods.

    Quality management ensures that your organization, product or service is consistent.   It has four main components: quality planning, quality control, quality assurance and quality improvement.

    Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

    This quality management course will provide you with training in how to identify system problems, process problems, design quality problems, and more.

    With quality management training you will be able to do much more than recognize the issues, you will also have learned how to recommend changes and play a role in seeing the successful implementation. Some of the quality standards that you will become familiar with include the ISO 9001 standard, Six Sigma, and how to implement a total quality management system.

    •  Introduction to quality - Definition, objectives and thinking 
    • Types of International Codes
    • Quality Management Systems 
    • Total quality management (TQM)  - approaches, benefits and impact thinking
    • Quality Management Requirements- Processes, resources, monitoring and continuous improvement
    • The Contribution of Dr W Edwards Deming
    • Standards and Models 

    • Documentation and records - creation and control
    • Customers - types, requirements and value analysis
    • Leadership in Quality management
    • Strategic quality management

    • Business Processes
    • Process planning, control and capability
    • Managing variation reduction using Statistical process control
    • Partnerships, supplier relationships and resource availability

    • Quality Management System Planning - objectives, phases, processes and outputs
    • Changes in QMS within management review frameworks
    • QMS Management , analysis and improvement

    • Service quality - dimensions, measurements, quality gaps
    • Implementing quality management - transformation, change management
    • Performance and benchmarking - concepts, types and corrective actions

    • Quality professionals interested in leading the change
    • Management representatives
    • Quality managers

    • Introduction to quality management
    • Why quality management
    • Quality management requirements and resources
    • Dr W Edward Deming contribution to quality management
    • Standards, models and processes
    • Stakeholders and people involved in quality management
    • Strategic quality management and implementation
    • QMS Management, Analysis and Improvement
    • Service quality, performance and benchmarking

    No prerequisites 

    Currently there are no scheduled classes for this course.

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